Shipping and Delivery
1. General
Depending on stock availability delivery time varies from 7-10 working days to 2-3 weeks. For special order items, the lead time will be longer and our sales team can liaise with you directly to advise. In the event that items are out of stock with our suppliers, and we cannot fulfil all your items at the time of purchase we will contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer us to process a refund.
Click & Collect is available from our showroom in Cavan on request. You will be contacted when orders are ready for collection, this may take 2-3 weeks. We will always do our best to deliver our items on time and keep in touch with the customer regarding their delivery.
You will receive an email when your order has been dispatched, which will provide an expected delivery date. Upon receipt of your order, you will be asked to sign for the goods received in good condition. Always check your item before signing, particularly if the package does not appear to be in good condition. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as ‘Unchecked’. Failure to do so may affect any warranty claims you make thereafter.
You have 14 working days from receipt of goods to request a return on any items from your order. The items must be unused and in original packaging. To report any damages, please do so within 24 hours from receipt of goods. We advise our customers to check all items immediately after receiving delivery. Claims for unwanted or damaged goods cannot be accepted outside this period.
2. Shipping Fees
Shipping is free within Ireland on orders over €100*
Standard Shipping costs €8.95 on orders under €100 within Ireland
UK shipping with DPD costs €18
*Orders weighing >29kg or measuring more than 1.5 metres wide will incur a delivery charge of €30
If your location is outside of Ireland and the UK, please contact us to place an order for you. Delivery rates for Worldwide Shipping may vary due to weight and location.
Free ‘Click & Collect’ from our showroom in Cavan, Monday to Saturday 9 am-6 pm. You will receive a phone call from our sales team when your order is ready to collect, this can take up to 10-15 days.
For further information please phone us directly on 049 4380707
We hope you’re happy with your Cusack Lighting purchase. For any reason you are not, please let us know by contacting us via email at onlinesales@cusacklighting.ie and we will do everything we can to help solve the given issue. Below is everything you need to know in regard to our returns and exchange policy
In-Store Purchases:
If you purchased your item in-store, you have 14 working days from your purchase/date of receipt to return the item to us once it is in its original packaging, undamaged and hasn’t been fitted in order to receive an exchange or refund. If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 working-day period, we can refund you in full by the original payment method, or offer you an exchange, or offer you store credit to the same value. If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made
Refunds will be refused for items returned without an original receipt.
Online Purchases:
Finally, please note that you will be responsible for all transport/courier costs when returning an item to us.
Returns Address:
Cusack Lighting, Unit 2A, Crystal Business Park, Dublin Rd, Cavan, H12 NA03
We reserve the right to refuse a return under this policy if the goods are not in a re-saleable, as sold condition. in their original packaging with all documentation, and the item and its packaging are undamaged and unused.
Click here to start your returns process
Clearance Lines
No returns, no exchange and no refunds on any items bought from our Clearance section. Shipping within 1-3 working days. Free shipping over €100.
The Massa collection offers a wide variety of pendant lights including multiple sized round options and an oval linear light. The comprehensive selection also includes flush ceiling lights, a wall and table lamp. The high quality, long rectangular, clear crystals are hung around the E14 and E27 lamp holders which creates a dazzling effect when illuminated but still maintains a stunning visual when the light is not in use. Available in three colour finishes; antique brass, polished nickel and satin black the regality of this extensive range can be bring class and elegance to its given setting.
Specifications
Colour Finish Satin Black/Polished Nickel
Colour Finish 2 Clear
Ceiling Mountable Yes
Item Nett Weight (kg) 11.9kg
Length (mm) 1000mm
Width (mm) 350mm
Height (mm) 378mm
Minimum Drop (mm) 480mm
Maximum Drop (mm) 1430mm
Body Height (mm) 290mm
Materials Used Iron, Crystal
Energy Class A++ to D
Crystal Colour Finish Clear
No: of Lamp 7
Returns
We hope you’re happy with your Cusack Lighting purchase. For any reason you are not, please let us know by contacting us via email at onlinesales@cusacklighting.ie and we will do everything we can to help solve the given issue. Below is everything you need to know in regard to our returns and exchange policy
In-Store Purchases:
If you purchased your item in-store, you have 14 working days from your purchase/date of receipt to return the item to us once it is in its original packaging, undamaged and hasn’t been fitted in order to receive an exchange or refund. If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 working-day period, we can refund you in full by the original payment method, or offer you an exchange, or offer you store credit to the same value. If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made
Refunds will be refused for items returned without an original receipt.
Online Purchases:
Finally, please note that you will be responsible for all transport/courier costs when returning an item to us.
Returns Address:
Cusack Lighting, Unit 2A, Crystal Business Park, Dublin Rd, Cavan, H12 NA03
We reserve the right to refuse a return under this policy if the goods are not in a re-saleable, as sold condition. in their original packaging with all documentation, and the item and its packaging are undamaged and unused.
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