We hope you’re happy with your Cusack Lighting purchase. For any reason you are not, please let us know by contacting us via email firstname.lastname@example.org and we will do everything we can to help solve the given issue. Below is everything you need to know in regards to returns and exchanges.In Store Purchases:If you purchased your item in store, you have 14 days from your purchase/date of receipt to return the item to us once it is in its original packaging, undamaged and hasn’t been fitted in order to receive an exchange or refund.If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 day period, we can refund you in full by the original payment method, or offer you an exchange, or offer you a Cusack Lighting gift card to the same value. If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made.Refunds will be refused for items returned without an original receipt.Online Purchases:If you’re unhappy with your purchase, please let us know. You will have 14 days from the date you received your order and you should return it to us in store.Finally, please note that you will be responsible for all transport costs when returning an item to us.Returns Address:Cusack Lighting, Unit 2A, Crystal Business Park, Dublin Rd, Cavan, H12 NA03We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. in their original packaging with all documentation, and the item and its packaging are undamaged and unused.