Shipping and Delivery
1. General
Depending on stock availability delivery time varies from 7-10 working days to 2-3 weeks. For special order items, the lead time will be longer and our sales team can liaise with you directly to advise. In the event that items are out of stock with our suppliers, and we cannot fulfil all your items at the time of purchase we will contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer us to process a refund.
Click & Collect is available from our showroom in Cavan on request. You will be contacted when orders are ready for collection, this may take 2-3 weeks. We will always do our best to deliver our items on time and keep in touch with the customer regarding their delivery.
You will receive an email when your order has been dispatched, which will provide an expected delivery date. Upon receipt of your order, you will be asked to sign for the goods received in good condition. Always check your item before signing, particularly if the package does not appear to be in good condition. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as ‘Unchecked’. Failure to do so may affect any warranty claims you make thereafter.
You have 14 working days from receipt of goods to request a return on any items from your order. The items must be unused and in original packaging. To report any damages, please do so within 24 hours from receipt of goods. We advise our customers to check all items immediately after receiving delivery. Claims for unwanted or damaged goods cannot be accepted outside this period.
2. Shipping Fees
Shipping is free within Ireland on orders over €100*
Standard Shipping costs €8.95 on orders under €100 within Ireland
UK shipping with DPD costs €18
*Orders weighing >29kg or measuring more than 1.5 metres wide will incur a delivery charge of €30
If your location is outside of Ireland and the UK, please contact us to place an order for you. Delivery rates for Worldwide Shipping may vary due to weight and location.
Free ‘Click & Collect’ from our showroom in Cavan, Monday to Saturday 9 am-6 pm. You will receive a phone call from our sales team when your order is ready to collect, this can take up to 10-15 days.
For further information please phone us directly on 049 4380707
We hope you’re happy with your Cusack Lighting purchase. For any reason you are not, please let us know by contacting us via email at onlinesales@cusacklighting.ie and we will do everything we can to help solve the given issue. Below is everything you need to know in regard to our returns and exchange policy
In-Store Purchases:
If you purchased your item in-store, you have 14 working days from your purchase/date of receipt to return the item to us once it is in its original packaging, undamaged and hasn’t been fitted in order to receive an exchange or refund. If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 working-day period, we can refund you in full by the original payment method, or offer you an exchange, or offer you store credit to the same value. If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made
Refunds will be refused for items returned without an original receipt.
Online Purchases:
Finally, please note that you will be responsible for all transport/courier costs when returning an item to us.
Returns Address:
Cusack Lighting, Unit 2A, Crystal Business Park, Dublin Rd, Cavan, H12 NA03
We reserve the right to refuse a return under this policy if the goods are not in a re-saleable, as sold condition. in their original packaging with all documentation, and the item and its packaging are undamaged and unused.
Click here to start your returns process
Clearance Lines
No returns, no exchange and no refunds on any items bought from our Clearance section. Shipping within 1-3 working days. Free shipping over €100.
The AGANO pendant light impresses with its linear and modern design, creating a stylish eye-catcher in your home. The luminaire emits a soft light and adapts perfectly to modern furnishing styles thanks to its simple colour scheme. The brightness and light colour of the AGANO can be adjusted in stages for optimum adaptation to different lighting conditions. The adjustment is made via two touch points on the top of the pendant, making it easy to operate from the table. There are a number of different areas of application for the luminaire, but it really comes into its own in the dining area, aligned above an elongated dining table. The light has a modern matt black finish and can be stylishly integrated into various living and colour concepts. In addition, the luminaire features modern LED technology, which is characterised by high light quality and energy efficiency. Compared to conventional halogen lamps, up to 80% of energy costs can be saved. In addition, LED light sources have a long service life, produce less heat and protect the environment.
Returns
We hope you’re happy with your Cusack Lighting purchase. For any reason you are not, please let us know by contacting us via email at onlinesales@cusacklighting.ie and we will do everything we can to help solve the given issue. Below is everything you need to know in regard to our returns and exchange policy
In-Store Purchases:
If you purchased your item in-store, you have 14 working days from your purchase/date of receipt to return the item to us once it is in its original packaging, undamaged and hasn’t been fitted in order to receive an exchange or refund. If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 working-day period, we can refund you in full by the original payment method, or offer you an exchange, or offer you store credit to the same value. If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made
Refunds will be refused for items returned without an original receipt.
Online Purchases:
Finally, please note that you will be responsible for all transport/courier costs when returning an item to us.
Returns Address:
Cusack Lighting, Unit 2A, Crystal Business Park, Dublin Rd, Cavan, H12 NA03
We reserve the right to refuse a return under this policy if the goods are not in a re-saleable, as sold condition. in their original packaging with all documentation, and the item and its packaging are undamaged and unused.
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